Terms of service
Last updated: 12 September 2026
These terms set out the basis on which North West Data Products Ltd provides its software and this website. They are written for organisations. Our software is not offered to consumers, and nothing here affects the statutory rights of anyone who is one.
1. Who we are
North West Data Products Ltd (“we”, “us”) is a company registered in England and Wales, company number 17388764. Our registered office is Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE.
You can reach us at hello@northwestdata.io or on 07946 778170.
2. What these terms cover, and what takes priority
These terms cover two things: use of this website by anyone who visits it, and use of our software by an organisation we provide it to.
We supply software to an organisation only under a separate written agreement with that organisation. That agreement is where the specifics live — what is being supplied, what it costs, how long it runs for, how personal information is handled, and what happens at the end. Where anything in that agreement differs from these terms, the agreement wins. These terms are the default, not a replacement for it.
Nothing on this website is an offer to supply software, and nothing here creates a contract on its own.
3. Our software
We build a small number of products and run them ourselves. Hujra handles enquiries, appointments and the records that come out of them for small organisations. We also build software for other organisations to own, in which case what we supply is the build and the running of it rather than a licence from us.
Hujra is in active development. It is not generally available, it is not sold from this website, and its first release observes, classifies and reports without contacting anyone. Where we describe what the software does, we are describing it as it stands; we are not committing to any particular feature existing in a future version. Features may be added, changed or withdrawn as the product develops, and where a change would materially reduce what a client already relies on we will discuss it with that client first.
4. Your responsibilities
If your organisation uses our software, you are responsible for:
- the accuracy of the information you or your staff put into it, and of the rules you configure it to follow;
- keeping your own accounts and access credentials secure, and telling us promptly if you think they have been compromised;
- who in your organisation has access, and removing access when someone leaves;
- holding the rights and the lawful basis you need for the personal information you ask us to handle on your behalf, and giving the people it concerns whatever notice the law requires of you;
- your own accounts with any third-party platform the software connects to, including WhatsApp, and your compliance with that platform's terms.
5. Acceptable use
Our software and this website must not be used:
- for anything unlawful, or to help anyone else do something unlawful;
- to send unsolicited marketing, bulk messaging or anything a recipient has not agreed to receive;
- to harass, deceive or impersonate anyone, or to present automated output as coming from a person when it does not;
- to attempt to gain access to any part of a system you are not entitled to reach, to interfere with its operation, or to test its security without our written agreement;
- to copy, resell or sublicense the software, or to reverse engineer it, except where the law gives you that right regardless of what this says.
Hujra is not a medical device and must not be relied on clinically. It handles administrative enquiries. It must not be used to give clinical advice, to triage, to diagnose, or to make or support a clinical decision, and it must not be configured or deployed in a way that puts it in that position. Anything clinical is for a qualified person, not for this software.
If use of the software breaks these rules, we may suspend it. We will tell you why, and we will restore it once the problem is resolved, unless the breach is serious enough to end the agreement under section 13.
6. WhatsApp and other third-party platforms
Hujra works over the WhatsApp Business Platform, operated by Meta: it receives messages there, and sends them where a deployment is configured to reply. That platform is not ours. Its availability, its pricing, its policies and its decisions about accounts and message delivery are Meta's, and they can change without reference to us.
Using Hujra over WhatsApp means your organisation is also bound by Meta's terms for that platform, including the WhatsApp Business Messaging Policy. We are not responsible for what Meta does, for messages it declines to deliver, or for action it takes against an account. The same applies to any other third-party platform or service the software connects to.
7. Personal information
How we handle personal information is set out in our privacy policy. In short: we are the controller for this website and for people who contact us, and we are a processor for the information we handle on a client organisation's behalf — that organisation is the controller, and we act on its instructions, under a written agreement that sets out what we may do and what happens to the information at the end.
Where that agreement includes data protection terms, those terms take priority over this section.
8. Availability and support
We run what we build and we intend the software to be available and working. We do not offer a guaranteed level of availability, and these terms contain no service level agreement: if you need committed uptime figures or committed response times, they have to be agreed in writing and they are not promised here.
The service may be unavailable for maintenance, for changes, or because something outside our control has failed — a third-party platform, a hosting provider, a network. We will give reasonable notice of planned work where we can.
Support is provided by email at hello@northwestdata.io during ordinary UK business hours. We aim to reply promptly. We are a small company and that is an intention rather than a contractual deadline, unless an agreement says otherwise.
9. Charges
What is charged, when it is invoiced and what payment terms apply are set out in the written agreement with the client organisation. There are no prices on this website, and nothing here sets one.
10. Intellectual property
We own the software we build for our own products, together with its source code, and the content of this website. Where a client organisation uses one of our products, it gets the right to use it for its own purposes for as long as the agreement runs, and nothing more; ownership does not transfer.
We also build software for organisations to own outright. Where that is what has been agreed, ownership is whatever the written agreement says it is, and this section does not override it.
The information an organisation puts into our software, and the information its customers or patients send it, remain that organisation's. We claim no ownership of it and we do not use it to train AI models.
11. What we do not promise
We take care over what we build, and we say plainly what we do not undertake:
- the software is provided as it is. Beyond what is set out in these terms or in a written agreement, we give no warranties, and any implied by law are excluded so far as the law allows;
- we do not warrant that the software will be free of faults or uninterrupted, or that it will meet a requirement we have not been told about;
- automated output — a classification, an extracted detail, a drafted reply — can be wrong. It is for a person in your organisation to check anything that matters before it is acted on;
- we hold no certification or accreditation for the software, and none is claimed anywhere on this website;
- this website is published for information. We keep it accurate and we correct it when it is not, but we do not warrant that it is complete or current at any moment.
12. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that:
- we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss;
- we are not liable for loss or corruption of data to the extent it results from something we do not control, or from a failure to keep the backups an agreement requires;
- our total liability arising out of or in connection with the software, whether in contract, tort, or otherwise, is limited to the charges paid to us by your organisation under the relevant agreement in the twelve months before the claim arose;
- for use of this website alone, where no agreement and no charges exist, we accept no liability for any loss arising from reliance on it.
These limits are a deliberate allocation of risk between two organisations, and they are open to negotiation in a written agreement.
13. Ending the arrangement
How long an engagement runs, and the notice either side must give, are set out in the written agreement. Where no period is set, either of us may end the arrangement by giving thirty days' written notice.
Either of us may end the arrangement immediately, in writing, if the other commits a material breach and does not put it right within thirty days of being asked to, or becomes insolvent.
When an engagement ends, access to the software ends with it. We return or delete the personal information we hold as a processor within the period the agreement sets, unless the law requires us to keep it — see section 9 of the privacy policy. Ask us before the end date if you want an export of your data, so that there is time to produce it.
14. Changes to these terms
We may update these terms as our services develop or as the law changes. The date at the top shows when they were last revised. Where a change materially affects a client organisation, we will tell that organisation before it takes effect rather than relying on this page having been updated.
15. Governing law
These terms, and any dispute arising out of them or their subject matter, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
If any part of these terms is found to be unenforceable, the rest continues to apply.
16. Contact us
North West Data Products Ltd
Unit A
82 James Carter Road
Mildenhall
Bury St. Edmunds
IP28 7DE
hello@northwestdata.io
07946 778170